The most important elements that recommendation engines use to generate recommendations are users, items, events and the detailed description or metadata. The types of collected data can be classified in the following categories:
User behavior can be analyzed by embedding tracking codes on a website. These can log on-site activity, such as clicks, searches, page and item views etc. There are also certain methods for tracking user behavior off-site, like tracing clicks in emails, in mobile applications and in their push notifications.
User behavior related data is typically processed with collaborative filtering methods. The main idea behind this concept is that users who liked similar items in the past will like similar items in the future. The similarity between user profiles is calculated based on the similarities of the users’ behavior.
Item details can be any metadata that describes an item, such as title, category, price, description, etc. Such data is usually utilized by content-based filtering methods. These can be used to suggest items that are similar to the ones that a certain user liked or visited.
Contextual information plays an important role in refining the main recommendation algorithms. Some patterns in a user’s behavior may differ periodically according to the time of the day, the weather or the general mood. However, the used device, the current location (and its change) and the referral URL – which indicates the source of the traffic and in some cases the original search query as well – play an even more substantial factor when studying user activities. A well-designed solution has to also take these influences into consideration and serve recommendations accordingly.
Corporate data sources
Corporate data sources are providing means for customized implementations fulfilling unique business requirements. Yusp is able to integrate any information stored in corporate data warehouses, regardless of their static or dynamic nature to further refine personalization with business rules. Such sources may include customer relation management data, user segments, and BI insights.
Most recommendation solutions use two different approaches: collaborative filtering and content-based filtering methods.
This approach predicts the relevance of items for users based on user history, such as items previously purchased, viewed or liked by the visitor. The system compares one user’s history to others’ user journeys and based on this data, it creates a list of recommended items for the user. The collaborative filtering method suffers from the cold start problem, meaning that it cannot recommend items without historical data. They can be further classified into model-based and memory-based algorithms.
Model-based algorithms build a model from users’ past behavior, and then use that model to recommend items to any user. They have two main advantages over memory-based approaches: they can provide recommendations to new users and they can provide instant recommendations, since most of the computation is moved into the pre-processing phase of the model creation.
Memory-based algorithms merge model creation and instant recommendations into a single procedure. Due to this fact, their computation requirements may be inadequate for instant recommendations, and they also suffer from the new user problem.
Neighborhood algorithms base their prediction on the similarity between users and items. Algorithms based on the similarity between users predict a user’s preference on an item based on past behavior on this item from similar users. On the other hand, algorithms based on the similarity between items compute the user’s preference for an item based on past behavior on similar items. The latter is usually the preferred approach, as it usually performs better in terms of accuracy, and can be directly used for recommendations, while also being model-based.
Latent factor algorithms explain user preferences by characterizing products and users with factors that are automatically inferred from user feedback. Factors might measure obvious dimensions (such as product category), but typically are not directly interpretable.
Some of the most successful realizations of latent factor models are based on matrix factorization. In its basic form, matrix factorization characterizes items and users by vectors of factors inferred from item usage patterns. High correspondence between item and user factors leads to a recommendation. These methods have become popular since they combine predictive accuracy with good scalability.
Content-based filtering (CBF) algorithms recommend items whose metadata are similar to the metadata of items the user has interacted with in the past. For instance, in the case of product recommendations, the product description, category, price, physical parameters, etc. are content metadata. Unlike the collaborative filtering approach, CBF does not suffer from new-item and cold-start problems.
Collaborative and content-based methods can be combined to create hybrid recommender systems. Hybrid algorithms aim to utilize the advantages of both approaches by integrating the accuracy and scalability of collaborative models and the ability to handle new items from the content-based models.
Yusp’s dashboard is a unique and comprehensive tool for managing all of the recommendation engine related settings on your website. From running specific campaigns for selected audiences to promoting certain products or content, Dash will empower you to take control and achieve your business objectives in a straightforward manner.
Dash enables you to fully control all of the parameters of the Yusp personalization solutions and identify the ideal setup for your business. There is undeniable evidence that personalization significantly boosts user experience and drives KPIs. With Dash, you can continuously adapt to the changing needs of your customers and achieve your business objectives.
Main Dash features
Clear and simple overview of performance and spending
Although the Dash is a sophisticated tool, it is designed to allow users to access and understand the most important website related information and metrics in a matter of seconds.
Multichannel campaign management
With Dash, you can set up multiple parallel campaigns aimed at different regions, audiences, and time periods in order to boost the sales of certain product categories and empower your marketing campaigns.
Insightful target group management
Although Gravity’s solutions personalize on the individual level rather than using customer segmentation, it is sometimes useful to create business rules aligned with some of the shared characteristics from your site’s audiences.
Comprehensive AB Testing
The primary way for determining which recommendation logics and business rules (or even placement designs) will work the best is through A/B testing. With Dash, you can display an unlimited number of setups for each placement in parallel with randomly split user groups. The Dash platform will provide you with instant and accurate feedback about the optimal settings.
Detailed analytics and reporting
Highly comprehensive, performance analytics are also part of the Dash platform. Our customers can either set up customized ongoing reports or create and export ad-hoc statistics for every placement and campaign, using a number of different filters and metrics.